warranty policy

WARRANTY POLICY

Effective Date: December 12, 2024

At YOUTOPIX, we are dedicated to providing high-quality products and ensuring customer satisfaction. This Warranty Policy explains the coverage, terms, and conditions associated with the warranty provided for products purchased from our website (youtopix.xyz).

By purchasing our products, you acknowledge and agree to the terms outlined in this policy. If you have any questions regarding the warranty or require assistance, please feel free to contact our customer support at contact@youtopix.xyz.

1. General Warranty Coverage

We offer a limited warranty on our products to ensure that they are free from defects in materials and workmanship under normal use and conditions. This warranty is provided for a specified period from the date of purchase and covers repairs or replacements for defective products.

  • Duration: Our warranty period typically lasts 12 months from the date of purchase, unless otherwise specified on the product page or invoice.
  • Coverage: The warranty covers defects in manufacturing, material failures, or workmanship under normal usage conditions. If a defect arises during the warranty period, YOUTOPIX will repair or replace the product at no cost to you.
  • Exclusions: This warranty does not cover:
    • Damage caused by misuse, neglect, or improper handling.
    • Products damaged due to accidents, unauthorized modifications, or improper maintenance.
    • Normal wear and tear, including scratches, dents, and fading over time.
    • Products purchased from unauthorized resellers or third-party platforms.

2. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to YOUTOPIX customer service at contact@youtopix.xyz. Include your order number, the product’s serial number (if applicable), and a detailed description of the issue.
  2. Provide Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation email or invoice, to verify your warranty coverage.
  3. Evaluation and Verification: Once we receive your claim, our team will assess the situation and determine whether the product is covered under warranty.
  4. Return Instructions: If your claim is approved, we will provide instructions for returning the defective product to us. YOUTOPIX will cover the cost of shipping for warranty returns.
  5. Repair or Replacement: Upon receiving the returned product, we will either repair it or, if necessary, replace it with a new or refurbished product of equal value.

3. Limitations of Warranty

While we stand behind the quality of our products, there are certain limitations to our warranty:

  • Repair or Replacement: We reserve the right to either repair or replace the defective product, depending on the nature of the issue. If the product is no longer available, we may offer a similar product of equal or greater value.
  • Third-Party Repairs: Repairs made by third-party vendors or unauthorized service centers may void the warranty. We strongly recommend contacting us directly for any issues.
  • Loss or Damage During Shipping: YOUTOPIX is not responsible for damages or loss that occur during shipping unless the damage was due to our negligence or improper packaging.

4. No Warranty for Certain Product Categories

Certain products sold on our website may not be covered by this warranty policy due to their nature or use. This includes, but is not limited to:

  • Consumable products such as batteries, cleaning agents, and accessories.
  • Items marked as “final sale” or otherwise clearly excluded from warranty coverage at the time of purchase.
  • Items that have been personalized or modified in any way, which may void the warranty.

5. Warranty Disclaimer

This warranty policy is the sole and exclusive remedy for defective products. YOUTOPIX disclaims any further warranties, including implied warranties of merchantability or fitness for a particular purpose, except as explicitly outlined in this policy.

We do not accept liability for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. International Warranty Coverage

For international customers, warranty coverage may vary depending on your country’s laws and the availability of service centers. Customers outside the United States should contact our customer service team for more information regarding international warranty claims.

7. Modifications to the Warranty Policy

YOUTOPIX reserves the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about your warranty rights.