Refund and Returns Policy
Effective Date: March 20, 2025
At Leadxtop, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your handbag, our Refund and Returns Policy outlines the process for returns, exchanges, and refunds.
1. Return Eligibility
- Timeframe: Items may be returned within 30 days of the purchase date.
- Condition: Returned items must be unworn, unused, and in their original packaging with all tags attached.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
2. Return Process
- Initiation: To initiate a return, please contact our customer service team at info@leadxtop.com.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refunds and Exchanges
- Refund Method: Approved returns will be refunded to the original payment method.
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.
- Exchanges: If you wish to exchange an item for a different design or color, please follow the return process and place a new order for the desired item.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Items marked as final sale or clearance.
- Gift cards.
- Items that have been worn, washed, or altered.
5. Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, please contact us immediately at info@leadxtop.com.
- Resolution: We will offer a full refund, replacement, or store credit, depending on your preference and item availability.
6. Customer Responsibilities
- Accurate Information: Ensure that all shipping and contact information provided is accurate to facilitate smooth processing of returns and refunds.
- Compliance: By making a purchase, you agree to comply with all applicable local, state, and federal laws.
7. Policy Updates
- Modifications: We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Information
For questions or concerns regarding our Refund and Returns Policy, please contact us:
- Email: info@leadxtop.com
- Phone: (123) 456-7890
- Address: 123 Fashion Street, New York, NY 10001
Thank you for choosing Leadxtop. We look forward to serving you!
